Return Policy

Our Return Policy

At Aurelle Co., your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

How to Start a Return

To initiate a return, please email us at hello@shopaurelle.shop with your order number and reason for return. Our team will respond within 1–2 business days with next steps.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.

Non-Returnable Items

For hygiene reasons, lip gloss and lip care products that have been opened or used cannot be returned. We appreciate your understanding.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 48 hours of delivery with a photo of the item and your order number. We’ll make it right.